Privacy Policy

This Privacy Policy explains how our online platform collects, uses, discloses, and protects your personal information when you use our house cleaning services, including residential cleaning, commercial cleaning, deep cleaning, carpet and upholstery cleaning, window cleaning, and move-in/move-out cleaning. We are committed to safeguarding your privacy in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

We may collect and process the following types of personal information when you use our service:

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• Contact details: such as your name, address, telephone number, and email address.
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• Service details: information about the cleaning services you request or book through our platform.
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• Payment information: details needed to process your payments securely (processed by trusted third-party payment processors only).
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• Usage data: information about how you use our platform, including browsing behavior and interaction with our services.
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• Communication data: any correspondence you have with us, including customer support inquiries.
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How We Use Your Information

Your personal data is used to:

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• Provide, manage, and improve our cleaning services and customer experience.
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• Facilitate bookings, payments, and service delivery effectively.
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• Respond to your inquiries and communicate important information about your service or our platform.
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• Comply with legal obligations and regulatory requirements.
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• Send you marketing communications only if you have explicitly consented to receive them. You can unsubscribe at any time.
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Legal Basis for Processing

We process your personal data based on one or more of the following legal bases:

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• Performance of a contract with you (for service delivery and payment processing).
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• Your consent (for marketing communications).
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• Compliance with legal obligations.
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• Our legitimate interests, such as improving our services and ensuring security.
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Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information with third parties only as necessary to provide our services, including:

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• Trusted payment processors for transaction handling.
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• Third-party service providers who assist with infrastructure, technology, or customer service.
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• Legal authorities when required by law.
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All third parties with whom we share your data are obligated to maintain confidentiality and implement appropriate security measures.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Access to your data is restricted to authorized personnel only.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, resolve disputes, and enforce our agreements.

Your Rights

You have the following rights regarding your personal information under applicable data protection laws:

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• Right to access your personal data.
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• Right to rectify inaccurate or incomplete data.
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• Right to erase your data, subject to legal and contractual restrictions.
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• Right to restrict or object to processing.
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• Right to data portability.
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• Right to withdraw consent at any time where processing is based on consent.
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• Right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.
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Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance user experience and analyze usage. You can configure your browser to reject or delete cookies; however, some features may not function properly if cookies are disabled.

Children’s Privacy

Our platform and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our platform after changes constitute acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at our physical address:

\n SparklePro Cleaners UK
\n 78 Maple Grove, Suite 3B
\n Manchester, Greater Manchester
\n M14 5HE
\n United Kingdom\n